Environmental & Ethnical Policy
Tonrose Limited is committed to minimising adverse effects on the environment whilst maintaining the high standards necessary to meet the needs of our customers; we recognise the importance of environmental protection and will comply with environmental regulations, legislation and approved codes of practice relating to our business.
It is our policy of Tonrose Limited to carry out measures reasonably practicable to continually improve its environmental performance.
The aims will wherever possible to be to:
- assess the environmental effects of the company's activities.
- for continual improvement and prevention of pollution.
- reduce the amount of waste produced.
- to comply with applicable legislation and other requirements.
- increase the use of recyclable and renewable materials.
- reduce direct energy consumption in order to achieve both economic and environmental improvements.
- minimise noise within and around the companies premises.
- will not use materials that are known pollutants where equivalent materials are available.
- will ensure that waste materials are disposed of in a responsible fashion to approved and appropriately licensed agencies.
- A cardboard collection service is available to our customers
The company will encourage environmental awareness and understanding for all its employees, suppliers and subcontractors where practicable. It is the policy of Tonrose Capital Limited to report on the company’s environmental objectives, targets and performances at regular intervals.
Environmental Strategy - The management and staff of Tonrose Limited are committed to protecting the environment by working to the Company’s environmental policy.
Please download our Energy Saving in Laudries PDF. Just click the icon to the left!
Sponser a child
Tonrose are very proud sponsors of Seeta, a 7 year old girl who lives in India. Seeta is currently attending primary school, Tonrose will help with her education and help her village with regards to healthcare. Tonrose & Action Aid will be working in conjunction with Agricultural & Social Development Society (ASDS) to help Seeta’s community improve their quality of life.
For further information on the work Action Aid are doing or if you would like to sponsor a child please contact www.actionaid.org.uk
Our Terms & Conditions
Delivery cannot be guaranteed on account of circumstances brought about by WAR, and this cannot be cancelled on account of this or any similar reason, without our consent.
We are under no liability whatever for non-shipment or non-delivery arising from circumstances out of our control, including fire, strikes, lock-outs, inability to obtain raw materials, or accidents at the factory, or for non-arrival or late arrival, from peril of the seas, accidents or fire to the ship or goods en route to destination or quarantine.
Any variation of these conditions in any document of the buyer is inapplicable unless accepted in writing by the seller.
No condition is made or to be implied nor is any warranty given or to be implied as to the life of wear of the goods supplied or that they will be suitable for any particular purpose or for use under any specific conditions, unless such purpose or conditions have been made known by the buyer to the seller in writing and such purpose or conditions inserted in the Sales Contract. The quality of the goods will be according to the standards and tolerances in practice in the country of origin of the goods, if such country of origin is specified.
For goods not of United Kingdom origin we cannot undertake any guarantees or admit any claims beyond such as are admitted by, and recovered from, the Manufacturers. In particular, no greycloth is sold guaranteed for dyeing unless this is specifically stated.
The buyer has the obligation to inspect the goods immediately upon delivery or, in the case of goods being processed outside the UK, before such goods leave the UK. In no case shall a claim for goods represented by the buyer to be defective be considered unless such claim is made in writing 14 days of delivery and the buyer affords the seller an opportunity of examining the goods before they have been cut, treated, processed or otherwise dealt with. In any event goods represented by the buyer to be defective shall not form the subject of any claim for work done by the buyer, nor any person claiming under or through the buyer. Defects in quality or dimensions in any delivery shall not be a ground for cancellation for the remainder of the order of contact.
Where goods are sold f.o.b., the responsibility of the seller shall cease immediately the goods are placed on board ship.
No claim for damage in transit, shortage in delivery or loss of goods will be entertained unless written notice is given within 7 days of receipt of goods.
If any payment is in arrear for goods delivered under this or any other contract the seller may have with the buyer, the seller shall have the right to suspend further deliveries under this and / or other such contracts and if such payments shall remain in arrear for seven days after a written demand shall have been made therefore (as to which time shall be of the essence) the seller shall have the right to cancel this and / or such other contracts. In event of such cancellations the buyer shall pay to the seller all loss of any kind which the seller shall sustain in connection with any such cancelled contract or contracts, and the seller will use its best endeavours to minimise such loss.
The property in the goods will only pass to the buyer when full payment is received for the goods together with all additional liabilities and expenses due from the buyer. The buyer is authorised to re-sell the goods before payment only on condition that the re-sale price is earmarked for the account of the seller and the buyer hereby agrees to assign to the seller all claims and rights that belong or accrue to him through such re-sale.
Returned goods may be subject to a restocking charge if no fault can be found with the product.
Company Overview/History
Tonrose Limited was established in 1964, but the antecedents go back to 1897 when Terry Sheldon’s grandfather first established a cotton cloth exporting business in 1897. In the early years his business was exporting cloths from the Lancashire Mills to Iraq and the Middle East.
In 1949 Robert Sheldon set up in business exporting cloth more widely to Africa and then to Yugoslavia.
In 1974 Terry joined the business and the business developed into the supply of bedsheets and then tablecloths mainly into the linen rental industry.
Today Tonrose is a great force in textile wholesaling into its chosen markets of textile rental, and the associated hospitality arena via the wholly owned sister company, The House of Linen. Being able to source the right product at the right price, and supply them with great service has always been Tonrose’s aim, and we are delighted we do this to all our customers benefit.
Our philosophy is simple – get great people who know their role, and know the market(s) in which they operate; get great products that match every need and even changing needs; get great customers, and put the whole thing together with passion and integrity.
Service & Distribution
Our extensive 61,000 sq ft distribution centre enables us to fulfil customer orders from stock and respond to urgent requirements within 24 hours.
We hold a stock profile of £2.5 million controlled by a bespoke computerised management system.
Our transportation gives additional flexibility to make our delivery record one of the strongest aspects of the Tonrose Service.
We propose to tailor our deliveries to the specific needs of the customer.
Tonrose takes pride in being the best in the industry at response times, providing a fast, professional and friendly back up service.
Customer Service
Everything revolves around service.
The special relationship developed between customers and Tonrose does not end with the sale and delivery of goods. It is invariably at this point where a long lasting association really begins. Our aim is to ensure that all objectives are achieved and that customers receive maximum benefits and return from their investment.
From the Management team down, Tonrose prides itself on its ability to offer an immediate response and our friendly staff will always be on hand to ensure a speedy professional solution to all your enquiries.
Our sales team endeavour to process all enquires instantly to ensure we achieve the delivery schedule. Orders are processed on our bespoke computerised system; stock is allocated and the orders are printed directly into the distribution centre.
Each customer has their own Key Account Coordinator to provide them with a dedicated service. This way we find that the sales person has a full understanding of the customer’s needs and the customer’s history.
We feel that service is paramount, from the initial contact with Tonrose through delivery and beyond. We endeavour to exceed customer's expectations and in doing so, enable you to provide the ultimate service to your own customers.
Company Policy
Locking out non-agreed items
As the company is registered to BS EN ISO 9001:2000 quality management system, there are procedures in place that control all goods received to ensure they are of the approved quality and any non-conforming goods are identified, segregated and placed into quarantine as indicated by the company’s quality policy.
Quality Policy
It is the policy of Tonrose Limited incorporating its customers with products that fulfil their specified requirements are fit for their intended purpose.
The following disciplines have been adopted throughout the Company.
An appreciation that consistent product quality can only be achieved by assigning adequate resources and trained personnel, to manage and perform work in a suitable working environment to meet the customer requirements.
To establish and review quality objectives and targets and to continually improve the effectiveness of the quality system.
A full understanding by all employees of the long term importance of achieving customer satisfaction by proving a consistently high quality product.
Adherence to this policy is mandatory and involves not only the management but every employee of the company.
A company wide quality management system is in operation which is designed to comply with the requirements of BS.EN.ISO 9001:2000 standards.
Disaster Recovery
Tonrose Limited values to major customers and have introduced a disaster recovery procedure whereby the agreed stock level will be held in reserve at our warehouse to ensure continuity of supply in the event of a disaster.
Product Recall Procedure
In the event of a discrepancy being identified in a product after said product had been delivered to the customer, a positive recall procedure would come into operation.
The customer would be contacted as soon as possible to quarantine the complete delivery.
A product recall document would be faxed to the customer who would then complete and return it with the defective product which would be collected by Tonrose Limited (together with the defective consignment) on delivery of a replacement new batch consignment.
After evaluating the returned product, appropriate corrective action would then be taken to resolve the problem and the customer would be informed of the findings.
Wash Program
Download our helpful PDF with all out wash instructions for our products. Just click the icon below!
My Order Status
Coming Soon...
Order Delivery & Product Information
Payment Methods - We accept the usual methods of payment including all major credit cards. Pro-forma accounts are strictly nett cash/cheque against pro-forma invoice. All cheques must be cleared through our bank before orders can be processed.
Carriage - All prices quoted are based on ex-warehouse. All orders to the UK mainland over £350 are delivered free. Orders under £350 will incur a £15.00 carriage charge. Please contact our sales team for carriage charges outside the UK mainland.
Delivery - Delivery is based on a standard 2-3 day service. Next day and other special delivery services are available. Our sales team will be pleased to advise these charges.
Shortages - In the unlikely event of shortages in your delivery, please notify us within 3 days of receipt of your goods. Failure to do so means we cannot accept responsibility
Returns - We are happy to accept returned, unused and unmarked goods that are standard stock as detailed in our current range. Please contact our sales team before returning any stock. Please note 15% handling charge will be made.
Samples - We are pleased to supply samples which will be charged for when despatched.
Specifications - Product specifications and prices are correct at the time of print. We may need to change the specification and pricing from time-to-time without notice. However, we will always strive to ensure the new specification is as good as or better
Sizes - All sizes detailed are approximate. All goods are produced to a specification which includes a tolerance for manufacture. Details are available upon request.
Shrinkage - All textile goods, especially cotton and polycotton, are prone to some shrinkage on washing. Always follow the wash care instructions, available on request.
